Senior Manager – Fraud Investigations

Role Overview

As Senior Manager – Fraud Investigations, you will lead the bank’s fraud investigations function. Your primary responsibility is to manage high-impact investigations, identify control failures, recommend corrective actions, and ensure appropriate legal and disciplinary measures are enforced. You will play a critical role in minimizing financial losses, deterring fraud, and protecting the bank’s reputation.

Key Responsibilities

• Lead and oversee all fraud investigations, ensuring thoroughness, timeliness, and proper documentation.
• Assess all fraud-related incidents to ensure immediate risk containment and appropriate prioritization.
• Manage complex or high-priority cases through to closure, ensuring transparency and adherence to best practices.
• Monitor and report key performance indicators such as case closure times and recovery rates.
• Identify weaknesses in controls and recommend enhancements to business units.
• Stay abreast of emerging fraud trends locally and globally, implementing preventive measures proactively.
• Participate in new product and process reviews to embed fraud risk mitigation from the outset.
• Deliver regular dashboards and reports to the Head of Department, highlighting key metrics, trends, and risk exposures.
• Review and approve all Suspicious Transaction Reports (STRs) submitted to the UAE Central Bank.
• Ensure investigation reports are accurate, comprehensive, and support required outcomes.
• Maintain detailed and up-to-date records in the case management system for audit and analysis purposes.
• Oversee the application of legal and disciplinary actions, ensuring closure of cases and recovery of losses.
• Approve and contribute to fraud awareness training materials, and support delivery to internal stakeholders.
• Manage team performance, ensuring alignment with ADCB’s people practices and business goals.
• Supervise day-to-day team operations to ensure targets are met and investigations are conducted in line with bank standards.

Candidate Profile

Education & Experience:

• Minimum 7 years of experience in fraud investigations, including 3 years in a managerial role.
• Bachelor's degree in Law, Finance, or a related discipline.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong analytical and report-writing skills.
• Excellent verbal and written communication in English.
• Knowledge of UAE criminal law and legal processes related to fraud.
• Familiarity with fraud schemes, investigation techniques, and banking products and processes.

Core Competencies:

• Strong leadership and people management skills.
• High attention to detail and strong judgment.
• Effective influencing and relationship management capabilities.

What ADCB Offers

• Competitive Compensation: AED 24,000–35,000/month + eligibility for variable pay.
• Comprehensive Benefits: Medical, life and accident insurance, leave travel allowance, staff discounts, and education assistance.
• Work Flexibility: Remote and flexible working options where applicable.
• Professional Development: Access to structured learning programs, e-learning, and career development tools.