Senior Analyst- Reporting & Business Insights

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Overall objectives

• To deliver timely, accurate, and actionable insights through structured reporting on system health, performance, availability, and incidents.
• To translate technical observability data into meaningful reports and dashboards that support IT leadership, operations, and business decision-making.
• To measure key reliability and operational metrics (e.g., MTTR, MTTD, uptime, SLA/SLO compliance) and provide performance transparency.
• To support a data-driven culture of continuous improvement within I&O by surfacing trends, anomalies, and recurring issues.

Role specific responsibilities

• Develop, automate, and maintain dashboards and reports that track observability metrics, infrastructure health, and incident KPIs.
• Produce executive-level summaries, operational scorecards, and trend analyses to support strategic planning and performance reviews.
• Align reporting outputs to key IT service management objectives, including reliability, responsiveness, availability, and customer impact.
• Work closely with observability domain specialists to translate technical data (logs, traces, metrics) into usable business insights.
• Track and report on SLO/SLI performance, supporting site reliability goals and early-warning indicators.
• Support capacity planning and forecasting using infrastructure and incident data.
• Enable teams with self-service analytics, metric definitions, and report training sessions.

General functional responsibilities

• Ensure the accuracy, completeness, and consistency of telemetry-based data used in all reporting.
• Maintain a central reporting repository and consistent data dictionary for operational metrics.
• Participate in incident reviews and post-mortems to extract learnings and quantify business impact.
• Collaborate with I&O, DevOps, PMO, and service management teams to evolve reporting frameworks.
• Ensure reporting solutions meet regulatory, compliance, and audit requirements for availability and performance reporting.
• Continuously improve reporting methodologies, automation, and visualisation capabilities.

• Core competencies required
• Proficient in tools like Power BI, Tableau, Grafana, Looker, or Kibana.
• Strong understanding of data pipelines, ETL processes, and integrations with observability platforms (e.g., Splunk, Dynatrace, Datadog, ServiceNow).
• Deep knowledge of operational KPIs such as MTTR, MTBF, alert volume trends, incident frequency, SLA/SLO adherence, system uptime, and ticket ageing.
• Ability to identify trends, correlations, and anomalies from large sets of time-series and event data.
• Strong written and verbal communication skills for delivering insights to both technical and non-technical stakeholders.
• Highly detail-oriented, disciplined in version control and documentation of reporting logic.
• Skilled in stakeholder engagement and requirements gathering.