Outlet Manager – Uma

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An opportunity has arisen for an Outlet Manager to join the team Inside Burj Al Arab. The main duties and responsibilities of this role:

• Manages all operational issues ensuring the standard operation procedures are met and value is added to the F&B objectives as detailed in the F&B department strategy.
• Drives revenue targets utilizing the point of sales desk for booking and meeting the monthly target.
• Closely monitors the cashiering function of the outlet to ensure compliance with the cashiering procedures and support spot audits.
• Conducts performance evaluation of colleagues, providing guidance, coaching, and counselling and ensure that the colleagues attend all the required departmental trainings.
• Conducts regular briefings and meetings to ensure all colleagues receive the information and training necessary to perform their jobs, including upselling, menus, F&B, and tour knowledge.
• Implements systems and measures to control F&B costs within budget guidelines and minimize wastage. Closely monitors payroll costs and ensures productivity.

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of experience in a similar role, preferably with an international hospitality company
• Strong understanding of core hotelier operations
• Knowledge of Outlook, Microsoft Office, and PowerPoint

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)