Manager – Manpower Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Manager to join our Manpower Services Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Manager is responsible for overseeing the day-to-day operations of the Account Management team, supporting the Head of Department in delivering BU objectives and targets. Cultivate and nurture client relationships. Ensure operational excellence for exceptional client service quality and efficiency. Key areas of focus include client management, commercial contract adherence, compliance, and operational excellence.

Responsibilities:

Financial

• Oversee and manage daily operations and delivery of service to customers daily.
• Manage and negotiate contract renewals (portfolio size 49 contracts).
• Monitor and manage commercial performance of all contracts ensuring contracts are performing in line with budgeted Revenue, Gross and Net profit.
• Manage existing relationships to identify and drive additional growth across the business.
• Oversee monthly client billing cycle ensuring accuracy of invoices and completion within agreed SLAs.

Customer

• Establish and maintain strong partnerships with clients, understanding their requirements, and providing innovative solutions to meet their staffing needs.
• Analyze market data, competitor activities, and client feedback to identify opportunities for service enhancements, process improvements and business expansion.
• Collaborate effectively with operational and support business units across the business to ensure optimum service delivery for customers.

Process

• Foster an environment where the team feel empowered to identify inefficiencies and actively participate in improvement initiatives.
• Utilize data analytics to identify bottlenecks, error-prone areas, and time-consuming steps within processes.
• Equip employees with the necessary skills and knowledge to implement new processes effectively. Offer ongoing support and regular training to address any challenges or questions.
• Integrate process improvement into regular workflows and performance reviews to ensure it remains an ongoing priority.

Innovation

• Lead and develop process improvement, cost avoidance, hard savings projects, and initiatives across the BU, guiding and supporting the team at all levels.
• Work with leadership to define the company's innovation goals and translate them into a clear and actionable innovation strategy.

Selection Criteria:

• Minimum 5-7 years of experience in the manpower service provider, or similar sector.
• Strong understanding of the manpower/logistics/retail industry, including current trends, regulations, and best practices.
• Strategic thinking and business acumen to identify growth opportunities, develop and implement effective business plans, and contribute to the company's profitability.
• Strong understanding of financial metrics such as profit and loss (P&L) statements and key performance indicators (KPIs) to measure success and make data-driven decisions.
• Bachelor’s degree in business administration, Human Resources, or a related field (preferred)
• Experience in managing teams.
• Strong stakeholder management skills
• Good understanding of UAE labor law.