Field Duty Manager OFS Telecom

Manages the Corrective & Preventive Maintenance Activities for Mobile Systems including 5G, Public Wi-FI, Core telecom , Enterprise Customer Radio Link , Customer Premises Equipment & Others at Sites across UAE; including

• Traffic (Provision, Cessations, Re-routing).
• Network failures attendance due to Hardware failures.
• Network Planned outages/hazardous.
• Acceptance of new projects

Responsibilities

1. Reviews the productivity, work practices and economic/efficient deployment of resources, test equipment and personnel.
2. Manages Network Maintenance activities and ensures that the O&M of All equipment's and systems are carried out efficiently, systematically and in accordance with the instructions / guidelines of Manufacturers, Suppliers, International Telecom Regulatory / Professional Organizations as well as the policies / procedures of E& and meet the KPI’s.
3. Guides the field staff in performing the required rectification/maintenance tasks for complex cases.
4. Interfaces effectively with internal & external personnel to address O&M issues/concerns.
5. Conduct regular audits of field staff & Ensure that staff carry mandatory tools & test equipment's while working at site.
6. Ensures that guidelines relating to the safety and security are complied with by the field teams as per E& and Customer HSE requirements.
7. Follow up on rectification snags as per defined SLA’s.
8. Investigate & provide Incident Reports based on field staff visits to provide relevant details to Manager to forward to concerned sections for Police Report / Insurance claim & follow up
9. Manage the Monthly PM sites target & follow up on the rectification of snags.
10. Co-ordinating with Consultants/Vendor/Contractors for providing data and arrange for site visits
11. Representing section in group meetings and generating management reports on Business continuity, Contractor Governance and BSS Inventory etc.
12. Manage Outsources activities and resources as per Contract
13. Scheduling of Hardware checks, following of on snag rectification
14. Should carryout independent site visits & have Valid UAE Driving license.

Requirements

Bachelor’s degree or equivalent in Telecom Engineering from Reputed University

12--15 years experience in field operation and maintenance of Telecom networks