Engineer | Digital Services Operation and Support | UAE Nationals Only

Role Overview

The Engineer will support operational continuity across mobile applications, website, and self-service devices, ensuring high system availability and rapid response to incidents. The role requires a strong understanding of operating systems, monitoring platforms, disaster recovery procedures, and 24/7 operational support.

Key Responsibilities

• Support the Department Manager and perform operational and administrative tasks in line with RTA standards.
• Achieve and maintain high levels of system availability, performance, and service continuity.
• Supervise and follow up on assigned tasks to ensure required quality and timelines.
• Analyze evaluations and audit findings; develop corrective action plans and ensure compliance.
• Monitor digital channels and identify issues affecting business continuity.
• Understand and support mobile apps, web services, and self-service kiosk systems.
• Demonstrate strong knowledge across Unix, Linux, SQL, and Windows operating systems.
• Work with monitoring systems, microservice protection tools, and manage OS upgrades.
• Design, implement, test, and document disaster recovery plans for systems and networks.
• Provide 24/7 operational support, including troubleshooting for applications, OS, and network issues.
• Ensure full understanding of integration and touch-point functions with other dependent systems.
• Coordinate with technical teams, service providers, and government entities for IT operations.
• Identify, analyze, and resolve software and hardware incidents affecting digital services.
• Assess enhancement requirements and recommend improvements for future systems.
• Ensure strict adherence to RTA Information Security policies, guidelines, incident reporting, and data-sharing procedures.

Required Qualifications

• Bachelor’s degree in Information Technology or Computer Engineering from a recognized university.
• 0–2 years of experience in digital services operations, IT support, or related technical roles.

Technical Skills

• Digital services operation and monitoring
• Operating systems (Unix, Linux, SQL, Windows)
• Incident detection and troubleshooting
• Disaster recovery planning and documentation
• Technical reporting and data management
• Quality and business excellence understanding
• Risk and compliance awareness
• Multi-tasking and prioritization
• Communication and coordination
• Analytical and problem-solving skills