Customer Service & Operations Executive – Ocean Import

JOB SUMMARY

Managing and coordination of all aspects of Ocean Freight - Import activities (Domestic UAE + Int’l). Providing DPW Ocean Import freight forwarding customers with a high level of communication regarding the status of their shipments

KEY RESPONSIBILITY

1. Freight Forwarding Operations
2. Professional communication in dealing with DPW Logistics clients
3. Fast and quality responses to any enquiries from customers, overseas agents and vendors in regards of shipments, pricing requests and questions related to freight forwarding
4. Responsible for the pro-active handling of all tasks related to freight forwarding activities
5. Detailed knowledge about UAE customs procedures and regulations and being able to provide DPW Logistics clients with high-end advice regarding the required import and export documentation
6. Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
7. First point of contact for clients on all operational issues pertaining to shipments handled by DPWL
8. Communicate with origin and/or destination offices and agents in regards of operational issues and follow up daily for any pending jobs and enquiries until completed
9. Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPW Logistics
10. Accurate and comprehensive data entry inclusive income and cost accruals into DPW Logistics CargoRunner Freight Forwarding Operational platform
11. Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
12. Coordination with clearance department for all import / export shipments
13. Cost Control
14. A strong drive to optimize DPW Logistics profits in regards Air, Sea, and Road Freight activities.
15. Ensure to develop strong relationship with vendors, carriers and suppliers optimizing best market buying conditions
16. Departmental Activities
17. Excellent communicational skills towards DPW Logistics clearance team, DPW Logistics warehousing operations, and DPW Logistics Ocea/Air Import/Export department in order to optimize service performance
18. Take part in both regular internal and external training to maintain and increase logistics knowledge
19. Relationship Management
20. Maintain excellent relationship with 3rd party vendors and logistics suppliers
21. Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

QUALIFICATIONS, EXPERIENCE AND SKILLS

Essential Qualification: Graduate and entry-level Professionals

Desirable Qualification: Logistics Education or a minimum of 5 years’ experience in a freight forwarding role

Work Experience: Minimum 5 year of experience in Ocean freight Import & export for a mid- or large size freight forwarding company

Technical skills required to perform the role:

General knowledge

• Port Operation and import/export processes
• Sea Freight Logistics

- FCL Containers

- Special Equipment (Open Top’s / Flat Racks)

• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation