Crew Controller

Responsible for managing and controlling the published crew rosters for the assigned airline with the goal of achieving daily On-Time Performance (OTP). This role ensures compliance with all applicable regulations and internal policies related to Crew Planning and Control.

Key Responsibilities

• Regularly reviews and validates crew pairings and rosters to ensure compliance with internal policies and aviation regulations.
• Coordinates with relevant departments to ensure that all scheduled flights are covered by qualified crew members and meet standard crew complement requirements.
• Creates, modifies, and adjusts crew pairings and rosters to accommodate ad-hoc flights, re-routings, training revisions, crew absences, and operational disruptions—aiming to optimize crew utilization.
• Manages adjustments to line training rosters in collaboration with relevant teams, ensuring timely completion of required training (e.g., familiarization flights, annual checks, IOEs, recurrent training).
• Communicates roster adjustments to crew members in advance, adhering to notification requirements (e.g., home standby upgrades communicated at least 13 hours before flight ETD).
• Prepares and transmits pre-departure documentation and required authority notifications, such as crew APP/APIS and crew lists.
• Contributes to process and productivity improvements within Crew Control, including evaluating crew management systems and communication/reporting tools.
• Submits timely and accurate reports including delay justifications, crew absences, and performance summaries related to Crew Planning and Control activities.
• Maintains up-to-date crew database records, including qualifications, based on inputs from authorized sources.
• Ensures execution of Crew Control tasks in compliance with internal SOPs and policies to meet or exceed daily OTP targets.
• Coordinates logistics support such as transportation, documentation, accommodation, seat blocking, and crew status tracking to ensure smooth operations.
• Reviews and authorizes legal and compliant crew swaps as needed.
• Ensures all roster changes comply with the Fatigue Risk Management System (FRMS) and its approved parameters.
• Participates in internal and external audits, representing the Crew Planning and Control function as required.
• Performs additional duties as assigned by the line manager to support departmental goals.

Qualifications

• Bachelor’s degree in Information Technology, Aviation, or related fields preferred.
• High school diploma or equivalent with relevant experience is acceptable.
• Basic knowledge of crew management systems and productivity tools.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Fluent in English.

Work Experience

• Minimum 3 years of experience in the aviation industry; experience in crew control or handling crew transactions is preferred.
• Familiar with regulatory frameworks such as CAR-OPS 1, especially those related to Flight Time Limitations (FTL) and rest periods.
• Demonstrates strong interpersonal and team collaboration skills.
• Well-organized, able to manage time and adapt to changing priorities.
• Highly detail-oriented with the ability to multitask under pressure.
• Self-motivated, dependable, and proactive in addressing challenges.
• Capable of identifying operational issues and recommending effective solutions.
• Flexible and responsive to schedule changes and dynamic environments.
• Able to balance technical expertise with effective communication to meet organizational objectives.
• Committed to achieving department KPIs and contributing to overall business strategy.