Coordinator – Kitchen Maintenance Solutions

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Coordinator – Kitchen Maintenance Solutions to join our TG Living and Kitchen Maintenance Solutions team in Dubai.

Scope: This role is responsible to provide efficient and effective day-to-day coordination for kitchen equipment maintenance, between HQ team, site technical team and client stakeholders. Responsible for providing technical support & guidance, including generating spare parts quotations and coordinating service activities based on approvals / parts availability, client priorities.

Financial

• Accurately measure and track quote approval, LPO status, GRN status for final invoicing
• Ability to ensure invoicing is tracked and work completion reports are available
• Contract management support with renewal tracking ensuring Working at Risk is minimal
• Ability to assist with achievement of CI log targets for FY
• Understanding of profit margins and ability to recognize issues during review
• Ensure spare parts quotes are generated, sent, and tracked as per client requirements, measuring conversion percentage
• Ensure correct parts pricing & margins as per BU standards are followed
• Ensure ad-hoc requests are quoted promptly to ensure maximum revenue generation
• Openly collaborate with FP&A team for monthly tracking of revenue & billing

Customer

• Serve as first point of contact for daily service activities, serving clients breakdown & PPM requirements pro-actively & efficiently
• Meet customer’s needs to the highest standard possible – going “above & beyond”, delighting them
• Ensure technical team are assigned in a timely manner for all reactive callouts/breakdowns, proactively managing follow ups and effectively communicating any operational challenges with the client in advance
• Ensure PPM schedules are maintained, actioned, reported & summarized after each cycle
• Assist with and maintain client documentation for third party inspection – HACCP audits, HSE audits etc.

Process

• Ensure technical team are scheduled fairly and evenly – without overloading individual technicians
• Serve as first point of contact between technical team and HQ management – ensuring fair representation and clarity across the team
• Ensure all work is reported and tracked to keep accurate records
• Liaise with different BUs for support or collaboration
• Able to track work completion reports, client LPO’s and co-ordinate invoicing & eventual payments
• Client follow-up for outstanding payments, LPO’s & any approvals for pending or completed work
• CAFM system work order generation coordination, database management, daily operations files, coordination of budgeting and accounting systems

Selection Criteria

• 5+ years’ experience working in coordinator role
• 5+ years’ experience in and around administrative duties
• Strong analytical and problem-solving skills
• UAE local geographical knowledge an advantage
• Excellent communication skills - English, and other languages are advantageous
• Organized individual with strong Excel knowledge, able to generate reports and present data to line manager
• Outgoing personality – able to communicate effectively with customers, management, and other stakeholders
• Able to communicate effectively with technical team with fairness and transparency
• Able to efficiently co-ordinate technical team based on common geographical knowledge, route planning methodology based on most cost-effective outcomes