Assistant Relationship Manager – Liabilities

JOB DESCRIPTION

• Bachelor’s degree holder or its equivalent
• At least 2 years UAE banking experience in sales particularly for Liabilities
• Possesses in depth knowledge of the various dimensions of the market industry and good understanding of policies & their implications.
• Has the ability to explore new markets and customers within the assigned territory to enhance sales volumes
• Has proven record in achieving Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
• Experience in creating and building customer awareness on new products through mailers, personal visits etc. to prospect business.
• Excellent communication skills, result oriented, analytical thinking, capable to develop others, good public relations, perseverance.

Organization Unit Purpose

The Retail Liabilities team plays a pivotal role within Retail Banking Sales by acquiring new-to-bank customers across both individual and entity segments.

The team is responsible for positioning Emirates Islamic Bank as the primary financial institution for these customers across all segments, including Personal Banking

and Priority Banking.

To establish long-term customer relationships, the engagement begins with CASA (Current and Savings Accounts), followed by offering tailored financial solutions based on customer needs. These solutions include Current Accounts, Savings Accounts, Fixed Deposits, Bancassurance, and FX Remittances.

Additionally, the team provides relationship management for entity accounts for up to three months, ensuring seamless onboarding and engagement. The unit is also responsible for developing and growing the bank’s Fixed Deposit and CASA portfolio, contributing to the overall expansion of the Retail Bank.

Job Purpose

The Sales Staff is responsible for acquiring new-to-bank customers across individual and entity segments, focusing on CASA (Current and Savings Accounts) as the foundation for long-term banking relationships. The role involves offering a range of financial products, including Fixed Deposits, Bancassurance, and FX Remittances, to meet customer needs.

Additionally, the position includes managing entity accounts for up to three months, ensuring smooth onboarding and engagement while contributing to the growth of the bank’s Fixed Deposit and CASA portfolio.

Job Content

• Achieving of assigned sales target on yearly and monthly basis
• Achieve Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
• Explore new markets and customers within the assigned territory to enhance sales volumes.
• Create and build customer awareness on new products through mailers, personal visits etc. to prospect business.
• Manage key accounts to ensure superior service and customer loyalty.

Person Specifications

Education

Graduation / Bachelor’s Degree

Experiences

2 years

Knowledge & Skills

• Possesses in depth knowledge of the various dimensions of the market industry.
• Possesses good understanding of policies & their implications.
• Behavioral Competencies
• Excellent communication skills, result oriented, analytical thinking, capable to develop others, good public relations, perseverance.