Assistant Manager – Retail

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An opportunity has arisen for an Assistant Manager to join the team in Inside Burj Al Arab. The main duties and responsibilities of this role:

• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Lead and manage the retail store’s day-to-day operations, ensuring optimal functioning and visual appeal. 
• Develop and implement strategies to meet or exceed sales targets while ensuring customers satisfaction. 
• Train and mentor the sales team by fostering a culture of excellence, teamwork and high performance. 
• Maintain a deep understanding of product offerings and ensure the team is well-versed in product features and benefits.
• Identify and develop talents through setting development plans, coaching and in-store training and enroll staff on relevant Learning and Development courses. 

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3 - 5 years of retail experience with demonstrated ability to train employees and be an effective salesperson.
• Strong leadership and team management skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)