Assistant Manager (National Talent) – Experience Team

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An opportunity has arisen for an Assistant Manager to join the team Inside Burj Al Arab. The main duties and responsibilities of this role:

• Oversee daily tour operations across key areas, including the Welcome Foyer, 25th Floor Royal Suite, and Experience Suite, while providing support to other departments such as the Retail Boutique, UMA Bar & Lounge, Ticketing Lounge, and Buggy Transportation.
• Prepare and manage daily, weekly, and monthly staff rosters to ensure seamless operational coverage.
• Serve as the primary point of contact for guests, addressing inquiries, complaints, and special requests in a professional and timely manner.
• Generate and distribute daily operational reports (morning and evening flash reports) for review by the leadership team.
• Supervise and motivate team members, conducting regular briefings and ensuring clear communication of operational goals and updates.
• Ensure compliance with company policies, health and safety regulations, and standard operating procedures.

About You

The ideal candidate for this position will have the following experience and qualifications:

• At least 3 years of experience in a similar role with managerial responsibilities.
• Proficiency in MS Office and operational reporting.
• Previous guest service experience in luxury hospitality.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)