Assistant Manager – IT (UAEN)

Job Description

To manage and support the organization's IT infrastructure, user access, and enterprise applications, ensuring operational efficiency, compliance, and seamless coordination with internal and external stakeholders.

Key Responsibilities:

• Assist in planning and executing IT projects, including upgrades, migrations, and rollouts
• Managing Oracle EBS and Infor application related support
• Monitors security compliance in accordance with IT policies and procedures
• Infrastructure management - Make sure all IT Services are 24x7 operational, ensuring data center equipment’s are functional. Servers, storage, backup, Network devices are up and running all-time
• License Compliance - Audit and Identify software licensing gaps and work towards license compliance
• Administering and managing of Active Directory and Windows Servers
• Managing internet and Telephones with ISP
• Oversee & handle the escalation of all IT issues & provide a suitable resolution to the end user
• Providing practical, innovative, and value-added solutions to issues identified
• Maintain and prepare IT Budget, maintain AMC’s and Contracts
• Assist for internal and external IT Audits
• Maintain IT policies, SOPs, and user guides
• Manage IT equipments procurement and liaise with vendors
• Monitor and process contract renewals in a timely manner