Guest Services Officer – Back Office

Hyatt Regency Dubai is seeking a Guest Services Officer – Back Office to support the smooth and efficient operation of the Rooms Division. This role provides essential administrative and coordination support behind the guest-facing service, helping ensure information is accurate, requests are followed up and communications reach the right team. The position suits someone who is organized, service-minded and able to handle guest and booking information with care.

Key Responsibilities

• Support back-office activities that help the Rooms Division operate efficiently.
• Maintain accurate guest-related records, correspondence and operational documentation.
• Coordinate with front office and other departments to follow up on requests, messages and outstanding matters.
• Prepare clear shift handovers and ensure important information is passed to the appropriate colleagues.
• Assist with routine reports, record checks and administrative tasks as required.
• Handle guest information confidentially and follow hotel procedures for data accuracy and security.
• Provide courteous support to colleagues and help resolve routine service questions promptly.

Requirements

• At least two years of experience in hotel operations.
• Strong customer-service, communication and interpersonal skills.
• Good attention to detail, record-keeping ability and confidence using basic computer systems.

Qualifications and Skills

A degree or diploma in Hospitality or Tourism Management is preferred. Candidates should be organized, discreet and able to coordinate effectively with multiple departments while maintaining a consistent level of service.

Employment Details

Full-time position based in Dubai, United Arab Emirates. Salary and roster details should be confirmed with the employer.