Customer Relations Officer
Job role insights
Date posted
October 28, 2026
Hiring location
Dubai
Career level
Associate
Qualification
Bachelor’s degree in a related field
Experience
2–3 years of front desk experience
Quantity
1 person
Gender
Any
Description
The Customer Relations Officer supports the daily operation of Balance & Wellness Spa by managing reception, appointments, guest communications and administrative coordination. The role is a key point of contact for visitors and should deliver a warm, professional service from the first enquiry through payment and follow-up. The position also supports facility readiness, record accuracy, reporting, inventory, staff scheduling and coordination with marketing or service-system providers. Experience in a health or wellness environment is useful, and knowledge of Ayurveda is an advantage.
Job Details
- Employer: Balance & Wellness Spa
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
- Experience: 2–3 years of front desk experience
- Qualification: Bachelor’s degree in a related field
Key Responsibilities
- Welcome guests, handle phone and business messaging enquiries, manage appointments and explain available therapies or services.
- Process payments, maintain consent forms, support insurance queries and respond to feedback or complaints with care.
- Coordinate routine facility requirements, maintenance visits, inspections, vendor access and housekeeping attendance.
- Maintain client records and service-system data, and prepare daily or monthly sales, finance and client reports.
- Monitor spa supplies and equipment, raise purchase requests and follow up to maintain appropriate inventory levels.
- Support staff rosters, leave planning, team activities, promotional offers, social media coordination and the tracking of guest feedback.
Requirements and Qualifications
- Bachelor’s degree in a related field and around two to three years of front desk experience.
- Health-sector or wellness-service experience is an advantage; knowledge of Ayurveda is beneficial.
- Strong guest communication, scheduling, recordkeeping and administrative coordination skills.
- Professional handling of client information, service concerns, payments and competing daily priorities.
Required Skills
Useful strengths include guest relations, appointment management, complaint handling, accurate data entry, report preparation, inventory tracking and vendor coordination. A courteous manner, attention to detail and the ability to protect client confidentiality are important.
Employment Details
Full-time role associated with Balance & Wellness Spa in Dubai, United Arab Emirates. Salary and benefits should be confirmed during recruitment.
Work Schedule
Shifts are scheduled for 9:00 AM–6:00 PM, 11:00 AM–8:00 PM or 1:00 PM–10:00 PM, with a nine-hour workday.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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