Business Banking Account Maintenance Assistant Manager –Emirati Talent

As a Documentation & KYC Remediation Officer, you will play a crucial role in supporting end-to-end remediation efforts for client documentation, ensuring compliance with regulatory standards and internal policies. The role involves direct interaction with clients, as well as close collaboration with internal teams across Risk, Compliance, Audit, and Coverage.

Key Responsibilities

• Review, validate, and process standard and non-standard credit and legal documentation.
• Perform checker/maker activities for client documentation and constitutional documents.
• Analyze and verify signatory authority and legal capacity in line with UAE regulations.
• Identify and escalate documentation deficiencies with practical risk mitigation suggestions.
• Ensure compliance with Conditions Precedent (CPs) for facility drawdowns.
• Prepare and validate Facility Record Sheets (FRS) and maintain documentation in relevant banking systems.
• Conduct quality assurance (QA) reviews and support internal and external audits.
• Maintain accurate MIS and documentation records; adhere to defined SLAs and TATs.
• Partner with clients during the remediation journey to ensure a positive customer experience.

Required Qualifications & Experience

Education:

• Bachelor's degree in Banking, Finance, Business Administration, or a related field (mandatory).

Experience:

• 3–5 years of experience in Banking/Financial Institutions, specifically in AML/KYC/CDD, periodic reviews, and client onboarding/remediation.
• Minimum 2 years in Voice Operations, handling client interactions and documentation collection.
• Strong working knowledge of banking systems (CRM, BPM, Finacle, Compliance platforms).

Key Skills & Competencies

• Languages: Fluent in English and Arabic (spoken and written).
• Strong communication and interpersonal skills.
• Proficient in analytical thinking and risk identification.
• Self-motivated and results-oriented with high attention to detail.
• Comfortable in a high-pressure, fast-paced environment.
• Knowledge of UAE regulatory frameworks (e.g., CBUAE, FATF).
• Ability to interpret evolving compliance policies and translate them into actionable tasks.