Customer Success Specialist

Aramex International

Job Description

Customer Success Specialist

Location-Abu Dhabi
, ,
United Arab Emirates (AE)

Job ID -4868

Job Responsibilities:

Identify the correct type and number of required equipment

Provide Freight solution to the customer

Develop relation with the customer

Handle freight enquiries, quotations and coordination with local and international clients

Provide support for the sales, to quote client and Follow on business awarded and lost business

P&L monitoring and Job invoicing

Support client for any claim, payment issues or pending shipment

Manage shipment from origin to destination to ensure customers’ satisfaction

Coordinate with multiple stakeholders internally

Negotiate rates with carriers, agents, offices and service providers

Achieve the overall freight numbers for the customers assigned

Report any failure to the line manager and ensure client is updated on time manner

Capability to handle freight forwarding operations & customer service independently without supervision

Maintaining daily and regular reports

Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex

Ensure Cargowise adoption & milestone status update integrity is 100%

Monitor & manage liner relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers

Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

Job Requirement:

• Bachelor’s degree in business or any other field

• 3-4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry

• Knowledge about GCC tradelanes & land freight solutions, equipment type

• Experience in Customer service and handling Key business client, airline & rate negotiation

• Cargowise experience preferred

• Excellent MS office skills: Word, Excel and Power Point

• Good commands in professional emails writing

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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