Customer Care Representative

To handle inbound calls and respond to general customer inquiries, requests, and complaints, while maintaining a professional company image through phone interactions.

Key Responsibilities:

• Handle customer calls professionally, addressing inquiries about banking products and services.
• Proactively identify process and journey gaps and recommend actionable improvements.
• Continuously look for ways to enhance performance and implement plans that drive measurable results.
• Accurately log service requests, ensure mandatory information is captured, and provide appropriate product and service information.
• Conduct necessary follow-ups with customers.
• Adhere to standard procedures in all customer interactions.
• Ensure compliance with information security and data privacy policies.
• Build trust by providing transparent, accurate information and resolving concerns effectively.
• Focus on daily operations and ensure monthly performance targets are achieved.

Skills & Qualifications:

• Bachelor’s degree holder.
• Available for immediate joining.
• Based in RAK or willing to relocate.
• Willing to work on rotational shifts and weekends.
• Strong verbal and written communication skills in English.
• Ability to perform under pressure.
• Strong problem-solving skills.
• Capability to lead, plan, and manage organizational change.
• Strategic mindset.
• Proactive and self-motivated.
• Deadline-oriented.
• Analytical skills with the ability to interpret complex management information.

Benefits:

• Competitive salary
• Performance-based incentives (as per KPIs)
• Health insurance
• Opportunities for career advancement
• Access to ENBD employee benefits