Manager Tech Infrastructure

Job Overview

The Manager Tech Infrastructure ensures that market IT services are reliable, responsive and aligned with business needs. The role oversees day-to-day infrastructure support and contributes to technology projects, including store openings, closures and refurbishments. Service areas include connectivity, end-user support, service desk coordination, onsite or field assistance and end-device management. The manager works with global service owners, local business leaders and external providers to maintain service quality, resolve recurring issues and introduce improvements that help employees work effectively.

Key Responsibilities

• Oversee the delivery and quality of local infrastructure services, ensuring that support is available and issues are.
• Coordinate end-user services, connectivity, service desk processes, onsite support and end-device management.
• Contribute to infrastructure projects and market initiatives, including the technology work required for store openings and changes.
• Work with global domain service owners and local business partners to align priorities, standards and delivery plans.
• Use service data, feedback and workload information to identify trends, monitor efficiency and plan corrective or preventive.
• Plan resources and allocate work according to skills, complexity and capacity; support recruitment or capability development when.
• Set clear objectives and instructions for team members and service partners, following up on performance and service.

Requirements and Qualifications

• A four-year college or university degree, or equivalent education and professional experience.
• At least five years of IT experience, including two years in infrastructure services or project.
• Good spoken and written English and the ability to work across functions, markets and cultures.
• Practical understanding of IT service delivery and the coordination of internal teams and external service.

Skills and Competencies

The manager should be service oriented, organized and comfortable balancing operational support with project work. Clear communication, team leadership, prioritization and problem solving are essential. The role benefits from a continuous-improvement mindset and the ability to use service information to make decisions. Cultural awareness and confidence working with global stakeholders help maintain consistent service standards.