Assistant VIC Experience Manager
Job role insights
Date posted
November 3, 2026
Hiring location
Dubai
Career level
Intermediate
Qualification
Not specified
Experience
Not specified
Quantity
1 person
Gender
Any
Description
Ounass is seeking an Assistant VIC Experience Manager to support the daily operation of Ounass Maison and deliver a seamless experience for Very Important Clients. The role coordinates front-of-house and back-of-house activities while supporting sales, client acquisition, retention, events and the standards expected in a luxury environment.
Key Responsibilities
- Support the Senior Personal Shopping Manager in translating commercial priorities into operational plans.
- Coordinate appointments, staffing, product readiness and service requirements ahead of client visits.
- Monitor sales, conversion, average transaction value, cross-selling and client engagement indicators.
- Review the client journey and recommend improvements that strengthen satisfaction and loyalty.
- Coordinate with Personal Shoppers, brand partners and internal teams to deliver events and activations.
- Maintain operational, compliance and presentation standards across the Maison experience.
Requirements
- Bring experience in premium retail, hospitality, personal shopping or customer experience operations.
- Demonstrate commercial awareness and confidence tracking service and sales performance.
- Communicate professionally with VIP clients, colleagues and brand representatives.
- Be organised, discreet and able to manage several customer-facing priorities.
Qualifications and Skills
The available role description does not state a mandatory degree or exact minimum years of experience. Relevant luxury service, retail operations or VIP customer experience is beneficial. Applicants should highlight relevant examples, training and practical skills.
Work Environment
The position requires a polished and customer-focused approach as well as strong operational discipline. The assistant manager helps ensure that every appointment, interaction and event reflects the expected luxury standard. Reliability, clear communication and follow-through support success.
Employment Details
This is a full-time position based in Dubai, United Arab Emirates, with Ounass. Salary, benefits, working hours and start date should be confirmed with the employer. Applicants should highlight relevant experience, skills and any stated eligibility conditions.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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