Training & Quality Executive

Careem is seeking a Training & Quality Executive in Dubai for its Partner Onboarding team within Dineout. The hybrid position combines training, quality assurance and partner capability development into one continuous improvement cycle. The role uses audit findings to strengthen onboarding programs, refresh training materials and improve partner performance on the Careem app. It also involves working directly with restaurant partners on menus, offers and campaigns while supporting customer escalations.

Key Responsibilities

• Plan and deliver onboarding programs for new partners and refresher sessions for existing partners.
• Develop, update and maintain SOPs, training decks and practical job aids as processes change.
• Evaluate training effectiveness through assessments and practical evaluations.
• Conduct quality checks on partner catalog data including menus, pricing, visuals and promotional campaigns.
• Score catalog performance using defined quality scorecards and provide structured feedback.
• Identify root causes, recurring errors and operational bottlenecks before they affect performance.
• Track and report quality metrics and trends to internal stakeholders.
• Use audit insights to redesign training content and close the gap between issue detection and remediation.
• Follow up with partners for updated menus, imagery, offers and campaign materials.
• Coordinate customer escalations with partners and support timely resolutions.

Requirements

• Strong background in training delivery, quality assurance or partner management.
• Experience in quick commerce, food delivery or e-commerce is preferred.
• Excellent communication, presentation and instructional skills.
• Strong analytical and problem-solving ability, including root-cause analysis.
• Ability to create engaging training materials, SOPs and user-friendly job aids.
• Experience with customer or partner success and escalation handling is valuable.
• High attention to detail and comfort working with metrics and evaluation scorecards.

Key Skills

Training Delivery, Quality Assurance, SOPs, Root Cause Analysis, Partner Management, Customer Escalations, Scorecards, Presentation

Employment Details

• Company: Careem
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Career Level: Mid-Level
• Industry: Technology, Information and Internet; IT Services and IT Consulting

Work Arrangement

Careem describes a flexible working model for full-time colleagues, with office/home working arrangements and remote-work flexibility subject to role requirements.