Spa Receptionist

Paramount Hotel Dubai is looking for a welcoming and service-minded Spa Receptionist to support its Spa and Recreation team. This role is suited to someone who enjoys helping guests, communicates confidently and can create a reassuring first impression. The receptionist helps guests understand available treatments and facilities while keeping bookings and daily reception activity organised.

Key Responsibilities

• Welcome spa guests and members in a friendly, professional manner and confirm what assistance they need.
• Manage treatment reservations, telephone calls, enquiries, schedule changes and guest requests accurately.
• Explain spa treatments, facilities, products and current promotions clearly, answering questions within the scope of the role.
• Identify appropriate opportunities to promote services, retail products or repeat treatment bookings without making guests feel pressured.
• Coordinate with therapists, recreation colleagues and other hotel departments to help appointments run smoothly.
• Support daily spa operations, keep reception information organised and maintain a tidy, presentable front desk.
• Follow up on bookings and rebooking requests so guests receive clear information and consistent service.

Requirements and Qualifications

• A customer-focused attitude, positive approach and flexibility when priorities change.
• Good spoken and written English.
• Strong communication, organisation and telephone-handling skills.
• Previous work in spa reception or hospitality is an advantage but is not stated as mandatory.
• Retail sales experience or experience encouraging guests to rebook treatments is beneficial.

Skills and Work Approach

The ideal candidate is attentive, tactful and comfortable balancing guest interaction with administrative tasks. Accuracy when recording bookings, confidence when explaining services and teamwork with the spa operation are essential. The role also calls for a professional appearance, reliable follow-through and a genuine interest in helping guests enjoy their wellness visit.