Service Advisor

The Service Advisor connects customers with the service department. The role involves listening to vehicle concerns, explaining repair processes and expected timelines, recording requirements and keeping customers informed while work is underway. A helpful manner and sales-aware attitude support customer confidence.

Key Responsibilities

• Receive customers and gather details about vehicle problems, service requests and priorities.
• Communicate customer concerns to the service team so requested work is understood.
• Explain repair processes, expected timing and next steps in plain language.
• Coordinate updates between customers, technicians and relevant service staff.
• Maintain accurate service records and support a professional handover and suitable additional service needs.

Requirements and Qualifications

Candidates should be comfortable dealing with customers, organizing service information and coordinating with technical teams. Automotive service experience is helpful. Strong follow-up, professionalism and a customer-first approach are important.

Skills and Competencies

• Active listening and clear customer communication.
• Service coordination and accurate documentation.
• Problem solving and expectation management.
• Professional conduct and service-minded sales awareness.

Work Approach

Confirm the customer’s concern in their own words and communicate any change to the expected schedule. Avoid promising a completion time without checking with the service team.

Performance Expectations

Success means customers understand vehicle status, concerns reach the right technicians and expectations are managed clearly. Reduce misunderstandings, maintain records and support a smooth customer journey from reception to collection.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.

Role Priorities

Prioritize service advising and customer communication, keep the work area and records organized, and communicate clearly with colleagues. Follow approved procedures, flag unexpected issues early and confirm that assigned tasks meet the expected quality and safety requirements before handover.