Manager – Enterprise Command & Control Centre Operations
Job role insights
Date posted
November 12, 2026
Hiring location
Dubai
Career level
Management
Qualification
Bachelor’s or Master’s degree in Business Administration incident command ISO 22301 ITS governance or quality-management training relevant
Experience
11+ years with a bachelor’s degree 9+ years with a master’s degree
Gender
Any
Description
Manage unified command-centre operations and supporting governance, ensuring coordinated oversight of transport activities and readiness for major events and emergencies. The role works with operational control centres to monitor activities, coordinate response, and improve operational maturity. It also manages budgets, projects, contracts, exercises, and follow-up actions that strengthen service continuity and organisational readiness.
Key Responsibilities
- Support the governance and development of the Unified Control Center and align monitoring and reporting with organisational direction.
- Monitor control-centre activities during planned events and coordinate with relevant parties to maintain operational quality.
- Prepare and manage budgets, projects, and contracts related to operations-control governance.
- Develop scenarios and simulations for events, emergencies, crises, and cross-centre coordination.
- Coordinate readiness activities and information exchange with operational control centres and relevant stakeholders.
- Record lessons learned, assign follow-up actions, and monitor closure of readiness and performance gaps.
- Promote staff knowledge sharing, rotation, mentoring, and continuous improvement in command-centre operations.
Qualifications and Experience
- Bachelor’s or master’s degree in Business Administration or a related discipline.
- At least 9 years of relevant experience for master’s degree holders or 11 years for bachelor’s degree holders.
- Incident Command System training, ISO 22301 awareness, ITS control-centre governance, and quality-management capability are relevant.
Skills and Competencies
Command-centre operations, event readiness, incident coordination, crisis simulation, budgeting, contract oversight, reporting, and staff development.
Working Conditions
Primarily office-based control-centre leadership, with event-time operational monitoring and coordination during emergencies and major activities.
Professional Expectations
Maintain accurate records, communicate clearly, identify issues early, and follow through on agreed actions.
Employment Details
This is a full time position with the Roads and Transport Authority in Dubai, United Arab Emirates. Salary: Not specified.
Skills
select-type
Full Time
Interested in this job?
35 days left to apply
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