Guest Experience Supervisor

This Marriott International position supports high-quality hotel operations by combining strong service delivery, operational discipline and effective coordination with colleagues and guests. The role is responsible for maintaining department standards, achieving operational objectives and contributing to a consistent guest experience. The successful candidate will organize daily activities, monitor performance, resolve issues, communicate priorities and work closely with other hotel departments. For leadership positions, the role also includes coaching colleagues, supporting staffing and development, managing resources and contributing to financial or departmental targets. Candidates should be comfortable working in a fast-paced, multicultural hospitality environment and applying Marriott policies, procedures and quality expectations.

Key Responsibilities

• Coordinate daily departmental activities and ensure operations follow approved standards and procedures.
• Monitor service delivery, productivity, quality and guest satisfaction and address gaps promptly.
• Lead, coach or support team members and communicate expectations clearly.
• Handle guest requests, complaints and operational issues using appropriate escalation and service-recovery procedures.
• Coordinate with relevant hotel departments to maintain smooth workflows and timely handovers.
• Maintain accurate reports, records, schedules, operational controls and required documentation.
• Follow safety, security, confidentiality, brand and regulatory requirements.
• Support continuous improvement, training, staffing and financial objectives relevant to the department.

Requirements

• High school diploma/GED with relevant hotel experience, or a hospitality-related degree as applicable to the position.
• Relevant experience in the applicable hotel department; supervisory roles require prior team-leadership exposure.
• Strong guest-service, communication, problem-solving and organizational skills.
• Ability to supervise operations, prioritize tasks and maintain service standards.
• Comfort using hotel systems, POS/front-office tools or departmental technology.
• Professional appearance, confidentiality and commitment to safety and quality.

Employment Details

• Company: Marriott International
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality
• Experience: 2 - 4 Years
• Qualification: High School Diploma

How to Apply

Interested candidates should apply through the original LinkedIn job listing using the application link provided with this vacancy. Applicants should review the employer's current requirements and submit an up-to-date CV and any supporting information requested by Marriott International.