Fashion Consultant – Tory Burch, Outlet Village

The Fashion Consultant role supports the Tory Burch brand at its UAE retail location by combining product knowledge, clienteling and attentive service. The consultant is expected to meet individual and team sales objectives while building lasting customer relationships and reflecting the brand's identity. The work includes both in-store service and omnichannel support, creating a consistent experience from product discovery through purchase and follow-up.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Welcome customers, understand their needs and recommend products, fits, styling options or complementary items.
• Provide styling and product guidance across apparel, handbags, footwear and accessories, based on each client's preferences.
• Work toward sales and service KPIs while supporting store and team objectives.
• Maintain product displays and presentation in line with visual merchandising guidelines and store procedures.
• Support launches, promotions, events, click-and-collect and other customer experience initiatives as assigned.

Requirements and Qualifications

• A customer-first approach and interest in fashion, footwear, premium or luxury retail.
• Strong communication skills and confidence engaging with a diverse customer base.
• Experience in retail sales, clienteling or personalised service is useful, particularly in a premium setting.
• Willingness to learn brand heritage, product details, store processes and digital service tools.

Skills and Competencies

Success depends on listening, relationship building, commercial awareness, teamwork and attention to detail. Applicants should be adaptable, well-presented for a customer-facing role and comfortable working toward targets while maintaining service standards. Emiratisation-specific vacancies are intended for eligible Emirati candidates. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Outlet Village, Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process.