Duty Manager – Hotel Apartments

Nehal Hotel is looking for a Duty Manager to help supervise the day-to-day running of its hotel-apartment operations in Dubai. The person in this role will support the front office and other operating teams, keep service standards consistent and help resolve guest concerns. The job requires a practical hospitality professional who can coordinate people across departments and respond calmly when operational issues arise. Previous UAE experience in hotel apartments is essential, as is working knowledge of WINHMS and the ability to speak Arabic.

The vacancy is full time, with an estimated salary of AED 8,000–12,000 per month. Applicants should have at least four years of hospitality operations experience in the UAE and be able to join immediately or within 30 days.

Key Responsibilities

• Oversee routine hotel-apartment activities and support smooth daily operations.
• Coordinate with front office and other teams to maintain guest-service standards.
• Listen to guest feedback, arrange appropriate action and check that issues are resolved.
• Work across departments to address operational needs and improve service flow.
• Guide employees when service or operational challenges arise and monitor daily performance.
• Maintain operating records and help ensure that procedures are followed consistently.

Requirements and Qualifications

• At least four years of hospitality operations experience in the UAE.
• Previous hotel-apartment experience is mandatory.
• Hands-on experience using WINHMS hotel management software is required.
• Arabic-speaking ability is mandatory.
• Strong team coordination, leadership, communication and guest-handling skills.
• Immediate availability is preferred; a notice period of up to 30 days is acceptable.

Role Details

This position calls for visible operational leadership and a guest-focused approach. The Duty Manager should be able to prioritise requests, communicate clearly with staff and maintain accurate information during busy periods. Candidates should be ready to explain their UAE hotel-apartment experience and practical use of WINHMS.