Chief Operating Officer

The Chief Operating Officer will lead regional business operations, market expansion and execution strategy, with a focus on building a scalable, customer-centred and commercially successful software-as-a-service business. The role acts as a strategic partner to the CEO and global leadership team, translating business direction into a practical regional operating plan. It carries broad responsibility for revenue delivery, customer acquisition and retention, service implementation, operational performance and organisational growth.

Key Responsibilities

• Lead end-to-end regional operations and ensure that the business plan is translated into clear goals, accountable owners and measurable operating priorities.
• Work with the CEO and global leaders to align the regional operating model with product direction, commercial strategy and company-wide growth objectives.
• Oversee revenue execution, customer acquisition, retention and customer success, ensuring that teams deliver a consistent and high-quality customer experience.
• Guide implementation, onboarding and service delivery processes, improving operating efficiency and resolving issues that affect customers or business performance.
• Develop the organisational capabilities, processes, partnerships and leadership structure required to scale the business sustainably.
• Coordinate with Sales, Marketing, Product, Engineering, Customer Success, Finance, HR, Legal and Global Operations to maintain clear priorities and joined-up execution.

Requirements and Qualifications

• Substantial senior leadership experience managing business operations and delivering growth in a technology or SaaS environment is relevant to the scope of the role.
• A demonstrated record of leading cross-functional teams, customer-facing operations and regional commercial execution.
• The ability to work as a strategic partner to executive leadership and to build operating structures that support scale. Specific degree and minimum-years requirements are not stated in the available listing details.

Skills

The position requires strong business judgement, strategic planning, financial and operational discipline, customer focus and executive communication. Candidates should be comfortable using performance indicators to guide decisions, building partnerships and leading managers through change. The ability to connect product, sales and service delivery priorities is particularly important in a growing SaaS business.

Employment Details

The position is a full-time leadership opportunity based in Dubai, United Arab Emirates, with regional operational responsibility. The job description refers to Dubai-region leadership while also describing broader GCC operations and coordination with global teams. Compensation, reporting cadence and specific qualification requirements should be confirmed during the recruitment process.