Assistant Restaurant Manager

Kitopi is looking for an experienced Assistant Restaurant Manager to support daily restaurant operations and help the team deliver dependable service in a high-volume environment. The role covers people management, guest satisfaction, operational reporting and cost control. Working with restaurant leadership and other departments, the Assistant Manager helps maintain standards while meeting business and service goals.

Key Responsibilities

• Support day-to-day restaurant operations and maintain efficient service across front-of-house activities.
• Lead, coach and motivate team members, monitor performance and help ensure appropriate staffing during each shift.
• Maintain high standards for food quality, service, cleanliness and the overall guest experience.
• Drive sales through guest engagement, suitable upselling and effective team coordination.
• Conduct shift briefings, arrange ongoing training and support employee development.
• Handle guest feedback and complaints professionally and ensure that issues are resolved or escalated promptly.
• Monitor stock movement, inventory, wastage and equipment condition with the relevant teams.
• Review operational reports covering sales, labour and inventory, and take corrective action when needed.
• Implement standard operating procedures, company policies and inspection routines consistently.
• Ensure compliance with food safety, hygiene, health and safety requirements.
• Coordinate with kitchen, supply chain and central operations teams to maintain smooth service.

Requirements and Qualifications

• At least seven to eight years of casual-dining or hospitality operations experience, including substantial management responsibilities.
• Strong knowledge of restaurant operations and front-of-house standards.
• Excellent communication, leadership, team-management and problem-solving skills.
• Familiarity with POS systems and basic operational reporting.
• Customer-focused approach and ability to work in a fast-paced, high-volume setting.
• Fluent English; additional languages are an advantage. Flexibility for shifts, weekends and public holidays is required.

Skills and Work Approach

This role needs a practical leader who can balance employee support, guest care and performance measures. Reliable decision-making, accurate reporting, good organisation and close attention to hygiene are essential. The successful applicant should be able to spot service issues early and work with colleagues to improve consistency and productivity.