Assistant Guest Relations Manager

The Assistant Guest Relations Manager position is designed for a team member who can contribute reliably to the hotel’s daily operation. The Assistant Guest Relations Manager helps deliver thoughtful, personalised service throughout the guest journey. Working with the front office and other hotel teams, this role supports guest satisfaction, manages service concerns, coordinates special requests and helps colleagues deliver consistent hospitality standards. This opening is listed for Dubai, United Arab Emirates. The successful candidate will work with hotel colleagues to maintain service, safety and operational standards.

Key Responsibilities

• Support daily guest-relations operations, ensuring requests and concerns receive timely, courteous attention.
• Welcome guests, recognise special occasions and coordinate personalised services for VIPs and returning visitors.
• Follow up on complaints, identify suitable service-recovery actions and ensure agreed solutions are communicated.
• Work with front office, housekeeping, food and beverage and other teams to resolve guest needs.
• Guide team members on service etiquette, communication standards and appropriate handling of sensitive situations.
• Review guest feedback and recurring issues, sharing practical improvement ideas with the relevant manager.
• Maintain accurate handover notes and protect personal or confidential guest information.

Requirements and Qualifications

• Experience in guest relations or front-office operations in a hotel environment is relevant to this role.
• Strong spoken and written communication, tact and a service-focused approach are important.
• Candidates should be organised and able to handle several guest requests while prioritising urgent concerns.
• A collaborative attitude and the ability to guide colleagues during busy periods are expected.

Skills

• Guest Relations
• Complaint Resolution
• VIP Services
• Team Supervision
• Service Recovery
• Communication

Employment Details

This opening is listed for Dubai, United Arab Emirates. The successful candidate will work with hotel colleagues to maintain service, safety and operational standards. The position is on-site and full-time. Compensation, benefits and other property-specific terms depend on the vacancy conditions. Candidates should review the live vacancy for current conditions and any property-specific instructions before submitting an application.