Airport Operations Officer- UAE Nationals Only
Job role insights
Date posted
November 12, 2026
Hiring location
Abu Dhabi
Qualification
UAE Ministry of Education-accredited High School Diploma
Experience
Entry-level programme
Gender
Any
Description
The Airport Operations Officer programme provides UAE Nationals with practical training and work placements across airport and network operations. Over three to four years, participants build knowledge of guest handling, airport coordination, aircraft dispatch, safety and security. The programme is intended to prepare candidates for long-term responsibilities in ground operations and future aviation leadership roles.
Key Responsibilities
- Coordinate guest acceptance and handling across check-in, boarding and arrivals.
- Meet agreed operational KPIs, ancillary revenue goals and customer-service targets.
- Coordinate on-shift activity with airline teams, handling partners, service providers and local authorities.
- Manage flight editing and special guest requirements, including VIP, meet-and-assist and passengers requiring assistance.
- Work with Guest Control, Business Solutions, Network Control and the SOC during disruption or emergency response.
- Complete the programme’s operational placements and apply safety, security and brand standards consistently.
Requirements and Qualifications
- Applicants must be UAE Nationals aged 19 or older and hold a valid family book.
- A high school diploma accredited by the UAE Ministry of Education is required.
- English fluency is required; previous customer-service experience is preferred.
- Applicants must be available for shift-based schedules; male applicants must have completed or be permanently exempt from UAE National Service.
Skills and Competencies
Strong communication, customer care, coordination and adaptability are important. Candidates should be able to work shifts, follow operational instructions and communicate effectively with colleagues, service providers and guests.
Employment Details
This is a full-time, three-to-four-year development programme within Operations & Guest Experience. Placements include Network Operations Control at Etihad headquarters, the Hub Control Center and Aircraft Dispatch at Abu Dhabi Airport.
Skills
select-type
Full Time
Interested in this job?
42 days left to apply
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