IT Desktop Support Engineer

D2GLOBAL, a reputable recruitment and staffing solutions firm, is currently hiring an experienced IT Desktop Support Engineer on behalf of a well-established client organization in Dubai. This is a full-time, immediate-hire opportunity tailored for IT professionals who have built their expertise within the UAE market and are ready to bring that knowledge to a fast-paced corporate environment.

The role demands someone who can hit the ground running — diagnosing and resolving a wide variety of end-user technical issues, maintaining desktop infrastructure, and delivering responsive, high-quality IT support with minimal disruption to daily business operations. Candidates currently based in Dubai and able to join within 10 days are particularly encouraged to submit their application.

Key Responsibilities

• Serve as the primary point of technical support for end users across the organization, addressing hardware, software, and connectivity issues through in-person, remote, and helpdesk channels.
• Diagnose, troubleshoot, and resolve issues related to desktop computers, laptops, printers, peripherals, and standard enterprise applications.
• Install, configure, and deploy operating systems, software applications, and security patches in accordance with IT policies and standards.
• Manage and maintain IT asset inventory including tracking equipment assignments, warranties, and lifecycle updates.
• Log, prioritize, and resolve support tickets within defined SLA timelines, ensuring clear communication with users throughout the process.
• Assist with network connectivity issues and coordinate escalations to senior network or infrastructure teams as required.
• Support new employee onboarding by setting up workstations, accounts, and user access permissions.
• Document recurring technical issues and contribute to the development of a knowledge base for common resolutions.

Requirements

• 3 to 5 years of hands-on IT or Desktop Support experience gained within the UAE.
• Solid proficiency in Windows operating systems (Windows 10/11) and Microsoft 365 applications.
• Demonstrated ability to troubleshoot and resolve hardware, software, and peripheral issues efficiently.
• Familiarity with Active Directory, user account management, and basic networking principles.
• Strong communication and customer service skills with a patient, solutions-oriented approach.
• Must be currently based in Dubai and available to commence employment within 10 days.
• Candidates on a visit visa are welcome to apply.
• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.

Benefits

• UAE employment visa sponsorship.
• Annual leave entitlement as per UAE Labour Law.
• Yearly round-trip air ticket.
• Additional company benefits as per policy.

Salary: AED 5,500–8,500 per month (Estimated)
Location: Dubai, UAE
Apply: yumna@d2global247.com