Account Administrator-Workforce Solutions

Transguard Group is recruiting an Account Administrator for its Workforce Solutions team at its headquarters in DAFZA, Dubai Airport Free Zone. The position supports Account Management in delivering HR services to assigned key accounts and helps ensure that customers and employees receive timely, consistent service in line with agreed procedures and service levels.

Key Responsibilities

• Maintain accurate employee salary and bank details to support correct and timely payroll processing.
• Submit cash requests, claims and expenses relating to employee passes and permits within required timelines.
• Support the processing of employment visas, medical requirements, passes, passport services and other employee documentation.
• Coordinate onboarding and offboarding plans with Account Management and support recruitment, payroll, employee relations and HR workflow requests.
• Prepare weekly and monthly administrative reports and maintain employee lifecycle records, including personal documents, permits and medical insurance.
• Follow account-specific SOPs, work instructions, KPIs and service-level agreements, and contribute to process improvements.

Requirements and Qualifications

The selection criteria include 1–2 years of administrative experience, with HR knowledge considered an advantage. Applicants should understand basic UAE labour laws and processes, meet English Language Level 4 under company standards and have good working knowledge of Microsoft Office. Exposure to an HRMS, strong customer service and communication skills, organisation and the ability to reprioritise work are also requested.

Skills and Competencies

Relevant capabilities for this role include:

• HR administration
• Payroll support
• UAE labour law
• Employee records
• Microsoft Office
• Customer service
• HRMS

Working Approach

The role combines accurate financial administration with responsive HR service delivery. The successful candidate should be comfortable coordinating with clients, employees and internal teams, managing personal records carefully and meeting deadlines across several assigned accounts.

Employment Details

Employer: Transguard Group
Location: Dubai
Employment type: Full-time, on-site
Salary: Not disclosed