Training Manager – Holiday Inn & Suites Dubai Science Park

Holiday Inn & Suites Dubai Science Park is seeking a Training Manager to lead colleague learning and development and strengthen the hotel’s service culture. The role focuses on identifying capability needs, developing practical training programmes and helping colleagues reach their potential. The manager will work with department leaders to ensure learning supports business priorities and consistent guest experiences.

This position combines programme planning, training delivery, coaching and talent development. The manager will monitor service standards, support departmental trainers and help identify colleagues who may be ready for broader responsibilities. Accurate records, follow-up on mandatory learning and effective use of training resources are also important parts of the role.

Key Responsibilities

• Conduct training-needs analysis and define core competencies for key hotel positions.
• Develop and deliver learning programmes that address role-specific and wider development requirements.
• Strengthen leadership capability through training sessions, seminars and relevant learning resources.
• Build a departmental trainer network and review how effectively training is delivered.
• Observe service delivery, assess standards and provide focused coaching or spot training where required.
• Identify high-potential colleagues and work with department heads on development and succession plans.
• Promote continuous learning through coaching, departmental training reviews and on-the-job development.
• Monitor mandatory learning completion and help keep training aligned with brand standards and business goals.

Requirements and Qualifications

• A bachelor’s degree or equivalent in Human Resources, Training and Development, Hospitality Management or a related field.
• At least four years of Learning and Development or Training experience, preferably in hospitality.
• Supervisory or managerial experience and strong knowledge of training methods, talent development and performance management.
• Excellent communication and presentation skills and the ability to coach and engage colleagues at all levels.
• Fluent English is essential; additional language skills are an advantage.

Skills

Training strategy, facilitation, talent development, leadership coaching, performance management, communication and programme evaluation are key skills.

Employment Details

Location: Dubai, United Arab Emirates. Property: Holiday Inn & Suites Dubai Science Park. Employer: IHG Hotels & Resorts. The role is based at Holiday Inn & Suites Dubai Science Park and supports learning and development across the hotel.