Guest Relations Officer
Job role insights
-
Date posted
October 17, 2025
-
Hiring location
Dubai UAE
-
Career level
Middle
-
Qualification
High School Diploma
-
Experience
1 - 3 Years
Description
Key Responsibilities:
- Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
- Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.
- Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.
- Engage proactively with guests throughout their stay, gathering feedback and addressing needs.
- Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.
- Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.
- Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.
- Support the preparation and delivery of guest recognition programmes and special events.
- Manage guest communication before arrival, during the stay, and after departure to ensure a seamless experience.
- Build personal connections with guests, monitor arrivals and departures, and attend to individual needs throughout their stay.
- Support the Front Of House team during operational peaks, assisting with check-ins, check-outs, and lobby operations as needed.
- Coordinate with Housekeeping and Engineering to ensure VIP rooms and special setups meet expected standards before guest arrival.
- Maintain up-to-date knowledge of the ALL loyalty programme benefits and assist members in making the most of their membership.
Qualifications
Skills & Qualifications:
The ideal candidate for this position will have the following experience and qualifications:
- Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.
- Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
- Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.
- Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.
- Ability to handle guest concerns with discretion, professionalism, and ownership.
- Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.
- Adaptable and flexible, capable of working evenings, weekends, and public holidays as needed.
- Well-groomed and professional appearance.
Country
United Arab Emirates
Region
Dubai
Locality
Dubai
Company
Sofitel Dubai The Palm
Valid Through
2025-11-20
select-type
Full Time
Interested in this job?
120 days left to apply