Front Desk Agent (Reception)

The Front Desk Agent welcomes guests at Radisson Hotel Fujairah and supports them throughout arrival, their stay and departure. The role handles check-in and check-out, guest questions, payments, records and requests while helping visitors make the most of hotel services. As part of the hotel’s opening team, the agent will work closely with other departments to maintain a smooth, friendly and reliable guest experience.

Key Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures accurately.
• Respond to enquiries, requests and complaints in a calm and professional manner.
• Process reservations, payments and billing while maintaining accurate guest records.
• Explain hotel facilities and services and highlight options that may improve the guest stay.
• Coordinate with housekeeping, maintenance and other departments to resolve requests efficiently.
• Follow hotel standards for guest service, data accuracy and professional conduct.

Requirements and Qualifications

• Previous front-office or guest-service experience is preferred.
• Strong communication and interpersonal skills are important.
• Candidates should have a positive attitude and genuine interest in hospitality.
• Familiarity with property-management systems is an advantage.
• Flexibility to work shifts, weekends and holidays is expected; English fluency is required and other languages are beneficial.

Skills and Competencies

• Guest reception
• Reservations and billing
• Problem resolution
• Communication and teamwork

Employment Details

Full-time role on the opening team at Radisson Hotel Fujairah.

The role requires consistent attention to service standards, reliable follow-through and a willingness to coordinate with colleagues when priorities change. The successful candidate should communicate clearly, maintain an organized work area, follow relevant safety and operating procedures and contribute to a respectful working environment. Flexibility and a practical approach to resolving day-to-day issues will help the team deliver a dependable experience for guests and coworkers.