Senior Engineer – Service Sales

The Senior Engineer - Service Sales supports service-contract business, including annual maintenance contract renewals for elevators and escalators in an assigned territory. The role combines technical service awareness with customer relationship management, renewal planning and coordination with internal service teams to maintain customer confidence and contract continuity.

Key Responsibilities

• Track assigned maintenance contracts and identify renewal dates and upcoming customer actions.
• Contact customers to understand service needs, discuss contract terms and support renewal discussions.
• Coordinate with technical and operations teams on service scope, performance or customer concerns.
• Maintain renewal forecasts, account records, proposals and follow-up activity accurately.
• Identify opportunities to improve retention while ensuring commitments match approved service capabilities.

Requirements and Qualifications

Candidates should be comfortable managing business customers, tracking contract timelines and discussing technical service requirements. Experience in service sales, account management, elevators or related engineering services is relevant.

Skills and Competencies

• Account management and renewal planning.
• Clear commercial and technical communication.
• Pipeline tracking and accurate reporting.
• Customer relationship building and coordination.

Work Approach

Plan customer contact before contract expiry, record agreed next steps and coordinate internally before promising a scope or response time. Maintain a professional and consultative approach.

Performance Expectations

Success means renewals are followed up in time, customers understand available service options and internal teams are aligned on commitments. Keep the pipeline accurate and escalate risks to contract continuity early.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.

Role Priorities

Prioritize service sales and amc renewals, keep the work area and records organized, and communicate clearly with colleagues. Follow approved procedures, flag unexpected issues early and confirm that assigned tasks meet the expected quality and safety requirements before handover.