After Sales Representative

The After Sales Representative supports customer enquiries and service issues across contact-centre channels. The role helps customers receive accurate information, resolves routine concerns, shares product feedback with internal teams and contributes to customer satisfaction and e-commerce sales performance. The successful candidate will contribute to dependable day-to-day delivery and maintain a professional approach when dealing with colleagues, customers, partners or service providers. Work should be completed accurately, on time and in line with applicable company procedures. The representative should take ownership of the customer query, keep communication clear and coordinate internally when an issue requires additional support. Accurate records help the team identify recurring service concerns.

Key Responsibilities

• Handle customer questions, requests and complaints through available channels.
• Resolve concerns accurately and within established service standards.
• Maintain a helpful and professional customer experience during every interaction.
• Escalate product or operational issues to the appropriate supervisor.
• Identify opportunities to explain or promote relevant products and services.
• Coordinate with distribution, merchandising and other teams to resolve issues.

Skills and Requirements

• Customer support and after-sales service
• Written and verbal communication
• Complaint handling and issue resolution
• E-commerce and product-service awareness
• Teamwork and customer-focused judgement

Qualifications and Experience

Candidates should demonstrate relevant education, practical experience and role-specific knowledge. The role also calls for sound judgement, clear communication, attention to detail and the ability to work effectively with colleagues and stakeholders.

Employment Details

This is a full-time opportunity with Majid Al Futtaim in Dubai, United Arab Emirates. The position works with the relevant functional team and internal stakeholders to deliver its assigned objectives. Salary and application contact details are not stated in the listing. Applicants should use the job application link provided with this vacancy.

The role also involves setting priorities when several tasks need attention at the same time. The employee should keep relevant colleagues informed, record important decisions and raise issues early so that work can continue without unnecessary delays.