Fashion Consultant, The Shoe Deal

The Fashion Consultant at The Shoe Deal supports customers with footwear discovery, fit guidance and product recommendations. The role contributes to sales performance while maintaining an organised selling area and a service standard that encourages repeat visits. It combines customer interaction, product learning and practical store support.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Welcome customers, understand their needs and recommend products, fits, styling options or complementary items.
• Offer practical guidance on footwear styles, fit, comfort, materials and care, based on customer needs.
• Work toward sales and service KPIs while supporting store and team objectives.
• Keep footwear displays, size runs and product presentation organised and aligned with store standards.
• Support launches, promotions, events, click-and-collect and other customer experience initiatives as assigned.

Requirements and Qualifications

• Interest in footwear, fashion retail or customer service; relevant sales experience is helpful.
• Strong communication skills and confidence engaging with a diverse customer base.
• Experience in retail sales, clienteling or personalised service is useful, particularly in a premium setting.
• Willingness to learn brand heritage, product details, store processes and digital service tools.

Skills and Competencies

Success depends on listening, relationship building, commercial awareness, teamwork and attention to detail. Applicants should be adaptable, well-presented for a customer-facing role and comfortable working toward targets while maintaining service standards. Emiratisation-specific vacancies are intended for eligible Emirati candidates. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process.