Customer Service Coordinator

As a Customer Service Coordinator, you will be the face of Majid Al Futtaim’s mall experience, ensuring guests receive exceptional service at the Customer Service Information Desk. You’ll support the delivery of a seamless, memorable, and customer-centric journey across our premium mall assets—helping us create unforgettable experiences, every day.

Key Responsibilities

• Ensure smooth daily operations of the Customer Service Desk as per company standards and SOPs.
• Stay updated on mall services, store locations, facilities, events, and promotions.
• Respond to in-person and phone inquiries with professionalism and clear communication.
• Handle and resolve customer complaints as per agreed service level agreements (SLAs).
• Administer the Gift Card program and ensure compliance with payment and handling policies.

Requirements

• High school diploma or equivalent (essential).
• Minimum 2 years of customer service experience in a premium shopping mall, luxury hospitality, or similar environment in the GCC or abroad.
• Strong interpersonal skills, with a passion for delivering excellent guest experiences.
• Professional communication and conflict-resolution abilities.

What We Offer

• A dynamic, inclusive workplace with a focus on delivering happiness and memorable moments.
• Be part of a legacy brand with over 45,000 talented colleagues across the region.
• Work in a collaborative and forward-thinking environment built on Majid Al Futtaim’s core values.