Customer Care Officer (Choa Chu Kang)

Work location at Choa Chu Kang.

Job Highlights

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• We offer attractive salary and incentives
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• We provide opportunities for career advancement
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• We provide healthcare and medical benefits
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Job Description

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team!

Responsibilities

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• Attend to walk-in customers and incoming phone/email enquiries
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• Provide professional course consultation and excellent customer service to prospective customers
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• Work closely with the Operations Manager in placements and scheduling of classes
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• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
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• Process class registrations and payments
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• Correspond with existing customers through phone, text messages, emails and letters
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• Coordinate with external vendors and suppliers
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• Perform a variety of administrative duties in support of the day-to-day operations
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• Ensure the safety and appropriate behaviour of students at the centre
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• Tidy and prepare the classrooms before lessons
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Requirements

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• Fluent in English and Mandarin, to handle English and Mandarin speaking customers
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• Confident and tactful in handling customer’s needs
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• Passionate in providing excellent customer service
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• Possess good communication skills
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• Must love children and comfortable working around them
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• Possess a cheery and pleasant disposition
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• Meticulous and systematic with administrative procedures
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• Has a good eye for details
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• Excellent team player with a people-oriented personality
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• Proficient in Microsoft Word, Excel and other administrative applications
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• Applicants with experience working in tuition or enrichment centres have an added advantage
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• Work day: 5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.
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WHY JOIN US?

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• We offer attractive salary that commensurate with work experience
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• We provide opportunities for career advancement within the company
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• We provide healthcare and medical benefits
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