Customer Service Officer – Dubai

The Customer Service Officer supports daily operations across entertainment venues and helps guests enjoy a smooth, safe and welcoming experience. Duties can include ticketing, bookings, payments, guest enquiries, event support and responding to service concerns while following venue procedures and customer-service standards. The successful candidate will contribute to dependable day-to-day delivery and maintain a professional approach when dealing with colleagues, customers, partners or service providers. Work should be completed accurately, on time and in line with applicable company procedures. The work is customer-facing and may involve busy periods, different customer needs and unexpected service requests. Patience, accuracy and a calm approach help ensure that guests receive consistent assistance and that concerns are handled professionally.

Key Responsibilities

• Welcome guests and respond to questions in a helpful and professional manner.
• Support ticket sales, bookings and service transactions using venue systems.
• Process cash, card or voucher payments accurately and complete required reconciliations.
• Assist with parties, events, tours and other guest-service activities.
• Listen to complaints, resolve straightforward concerns and escalate more complex matters.
• Maintain clean and safe customer areas and follow operational procedures.

Skills and Requirements

• Customer service and guest relations
• Ticketing, booking and point-of-sale systems
• Cash handling and transaction accuracy
• Complaint handling and problem solving
• Teamwork and health-and-safety awareness

Qualifications and Experience

Applicants should be comfortable working directly with customers and supporting busy, service-led environments. Clear communication, accuracy when handling payments and a flexible approach to shift-based operations are important.

Employment Details

This is a full-time opportunity with Majid Al Futtaim in Dubai, United Arab Emirates. The position works with the relevant functional team and internal stakeholders to deliver its assigned objectives. Salary and application contact details are not stated in the listing. Applicants should use the job application link provided with this vacancy.