Executive – Customer Engagement – Dubai Holding Community Management

Executive - Customer Engagement - Dubai Holding Community Management – Dubai Holding

Dubai Holding is seeking applications for the position of Executive - Customer Engagement - Dubai Holding Community Management in Dubai, UAE. This opportunity forms part of Dubai Holding's diverse portfolio of real estate, entertainment, hospitality, community management, engineering, finance, human resources and corporate functions. The successful candidate will be expected to perform assigned responsibilities professionally while maintaining high standards of customer service, safety, quality, compliance and operational efficiency. The role requires effective communication and coordination with colleagues, managers, contractors, service providers, tenants, guests or other stakeholders depending on the function. Candidates should be organized, dependable and capable of working in a fast-paced professional environment. Strong attention to detail is important, particularly where the position involves technical documentation, financial transactions, contracts, safety controls, customer records, engineering activities or operational reporting. Applicants should be comfortable using relevant workplace systems and following established procedures while also identifying issues and contributing practical solutions. Teamwork, accountability and a willingness to support continuous improvement are important across the role.

Key Responsibilities

• Respond to customer and community inquiries through approved channels.
• Track requests, complaints and service cases through to resolution.
• Provide accurate information about community services, facilities and processes.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain customer records and prepare service reports.
• Identify recurring concerns and support service improvements.
• Deliver professional, courteous and timely customer engagement.

Candidate Profile

• Experience level: Entry-Mid.
• Education: Bachelor's degree or relevant experience.
• Relevant experience in the applicable industry or functional area is advantageous.
• Strong communication, teamwork, organization and problem-solving skills.
• Ability to follow company policies, safety requirements and operational procedures.
• Ability to manage priorities and maintain accurate records in a professional work environment.

Candidates should tailor their CV to the position and clearly highlight relevant achievements, qualifications, certifications, technical knowledge, leadership experience and systems skills. For National Talent or National Hire opportunities, applicants should carefully review the eligibility requirements in the original vacancy. Recruitment conditions and specific requirements are determined by the employer and may vary by position.

The successful applicant will be expected to contribute to team objectives and uphold Dubai Holding's professional standards. Depending on the role, this may include managing operational teams, supporting guests and customers, maintaining financial accuracy, coordinating engineering activities, managing contracts, implementing HSE requirements, developing people or delivering technology solutions. Applicants should review the original vacancy for the most current information before submitting an application.

How to Apply

Interested candidates should review the original LinkedIn vacancy and apply using the provided LinkedIn application link. Applicants should ensure their CV is updated and accurately reflects their experience and qualifications before submitting the application.