Co-branded Credit Card Manager

The Co-branded Credit Card Manager coordinates operational readiness and delivery for a co-branded card connected to the MUSE loyalty programme. The role focuses on turning the agreed customer value proposition into a working launch, bringing contributing teams together and making sure the application journey, customer servicing, payment operations and points integration are ready. It is a hands-on delivery role with a strong focus on coordination.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Maintain the launch plan, milestones, dependencies and readiness actions from planning through go-live.
• Coordinate development of card benefits, rewards mechanics and points integration with the loyalty programme.
• Align customer onboarding, application journeys, customer service, payment operations and supporting processes.
• Coordinate store training, activation plans and operational communications for launch.
• Act as a central contact for retail teams, track issues and escalate decisions or blockers to the relevant leaders.

Requirements and Qualifications

• Experience coordinating a product or programme launch, ideally in loyalty, cards or financial services.
• Commercial awareness and understanding of customer value propositions in a multi-brand environment.
• Strong planning, organisation and stakeholder-management skills.
• Ability to drive delivery across teams without relying on direct reporting authority; UAE market knowledge is useful.

Skills and Competencies

The position requires practical execution, clear communication, follow-through and a disciplined approach to risk and launch readiness. Familiarity with loyalty points, payment operations and customer servicing is beneficial. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process.