Senior Relationship Officer Personal loans

Job Overview

Drive acquisition and sales of personal loans and related retail banking products through direct selling, field activity, referrals and relationship management while maintaining compliant customer service.

Key Responsibilities

• Achieve monthly and quarterly sales targets for personal loans and related products.
• Generate new business through calls, field visits, referrals, networking and promotional activity.
• Maintain a healthy sales pipeline and conduct timely follow-up with prospects.
• Cross-sell credit cards, insurance, accounts and other suitable banking products.
• Guide customers through loan applications, documentation, approval and disbursement processes.
• Maintain accurate MIS reporting and provide market and competitor insights.
• Ensure applications comply with KYC, bank policies, SOPs and regulatory requirements.
• Build long-term customer relationships and encourage repeat business and referrals.

Candidate Requirements

• Bachelor’s degree in Business, Marketing, Finance or related field.
• Minimum 2–3 years of sales or customer-facing experience, preferably in banking.
• Strong sales, negotiation, communication and pipeline-management skills.
• Knowledge of personal loans, credit cards and lending policies is advantageous.
• Comfortable with CRM systems, MS Office and field-based customer acquisition.

Key Skills

• Personal Loans
• Direct Sales
• Credit Cards
• Customer Acquisition
• Field Sales
• Cross-Selling
• KYC
• CRM

What the Role Offers

This position provides an opportunity to contribute to RAKBANK's banking operations in the UAE while working with business, technology, operations, risk, finance or customer-facing teams relevant to the role. The successful candidate will be expected to maintain high standards of accuracy, customer service, governance, collaboration and professional conduct. Depending on the function, the role may also involve process improvement, digital transformation, analytics, automation, regulatory compliance and cross-functional project work.

Employment Details

• Company: RAKBANK
• Job Title: Senior Relationship Officer Personal loans
• Location: Ras Al Khaimah, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Experience: 2+ Years
• Qualification: Bachelor Degree

Candidate Profile

The ideal candidate should be organized, accountable and comfortable working in a regulated banking environment. Strong communication, analytical thinking and stakeholder coordination are important, along with the ability to prioritize work, meet service levels, protect confidential information and follow documented controls. Candidates should be prepared to work collaboratively and contribute to continuous improvement.

How to Apply

Interested candidates should review the full vacancy details and submit their application through the provided LinkedIn job posting. Applicants should ensure that their CV and supporting information accurately reflect the qualifications and experience requested for the position.