Senior Relationship Officer – Credit Card Balance Builder
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Quantity
1 person
Gender
Any
Description
The Senior Relationship Officer - Credit Card Balance Builder vacancy is part of the Retail Banking - Credit Card Balance Builder function at Mashreq in the United Arab Emirates. The Senior Relationship Officer will support customer relationships and business activity associated with the credit-card balance-builder portfolio. The role includes customer engagement, account follow-up and coordination of relevant product or service requests, while maintaining accurate information and following retail-banking controls. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Manage customer interactions and follow up on requests related to the assigned credit-card portfolio.
- Explain relevant account features, service processes and applicable options to customers.
- Identify appropriate opportunities to strengthen engagement and support portfolio growth.
- Coordinate with operations and service teams to resolve customer queries and outstanding cases.
- Maintain accurate records and complete required customer due-diligence and procedural steps.
Requirements and Qualifications
- Relevant retail-banking, credit-card or customer-relationship experience is useful.
- Understanding of card products, account servicing and customer retention is beneficial.
- The accessible vacancy details do not state a formal degree or minimum tenure.
Skills and Competencies
- Customer relationship management
- Credit-card product and service awareness
- Communication, follow-up and record accuracy
Employment Details
Location: United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
44 days left to apply
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