Customer Relationship Officer -Business Banking (UAE Nationals Only)

Emirates Islamic is seeking a UAE National Customer Relationship Officer to support Business Banking clients and help deliver timely, reliable branch services. The position combines customer assistance, transaction coordination, document handling and operational controls, with a focus on responding to client needs while following approved procedures and compliance requirements.

Key Responsibilities

• Identify Business Banking client needs and respond to routine queries, requests and service requirements professionally and accurately.
• Help complete customer transactions within the required turnaround time and quality standards, following established processing steps.
• Follow branch procedures for queue management, appointment scheduling, document handling and customer-service coordination.
• Support daily reconciliation of cash and non-cash transactions, reporting discrepancies or unusual items to the manager promptly.
• Keep documentation organised and communicate process updates, recurring issues and service-improvement ideas during team briefings.
• Apply relevant AML and KYC procedures, protect customer information and escalate requests that require specialist approval or further review.

Requirements and Qualifications

• UAE National status is required for this vacancy.
• A diploma or higher qualification in Banking, Business Administration or a related discipline.
• Completion of relevant AML/KYC training and a willingness to maintain professional banking knowledge.
• Experience in customer service, banking operations or similar work is helpful; exact experience may depend on the employer’s assessment.

Skills and Competencies

• Clear communication, customer service skills and a helpful, professional approach during busy periods.
• Accurate record keeping, attention to detail and respect for branch controls and escalation procedures.
• Teamwork, organisation and the ability to prioritise customer needs without compromising compliance.

Employment Details

This is a full-time opportunity in Dubai, UAE. The role requires reliable follow-through, professional conduct and compliance with the employer’s relevant procedures. Salary details are not stated in the available job information and should be confirmed directly during recruitment. Candidates should review the vacancy requirements carefully and submit their application using the application link provided for this role.