Operations Manager-Aviation Partner Solutions

Lead day-to-day aviation and transport operations so contracted services remain efficient, accurate, compliant and commercially sustainable. This full-time opportunity is based in the UAE and is suited to a professional who can combine strong functional knowledge with dependable execution, communication and customer focus.

Key Responsibilities

• Support Account Managers with operational delivery across aviation, transport and logistics contracts.
• Coordinate timely deployment of people and operational assets against client demand and agreed service levels.
• Monitor daily deployment data, driver performance, productivity measures and operational reporting.
• Work with finance, payroll, recruitment, demand planning, transport, accommodation and HR teams to maintain accurate operational information.
• Review operational trends and metrics to identify bottlenecks, service risks and productivity opportunities.
• Maintain adherence to SOPs, standard work instructions, contractual KPIs and agreed SLAs.
• Manage client relationships at operational level, resolve issues and communicate actions through agreed governance channels.
• Develop streamlined workflows, quality controls and process documentation while identifying automation opportunities that reduce manual work.

Requirements

• Minimum 5 years of experience; transport management, rostering and deployments, operations procedures, customer relationship management and strong report writing.
• Strong communication, coordination and problem-solving abilities with the confidence to work with colleagues, clients and cross-functional stakeholders.
• Good working knowledge of Microsoft Office and the ability to prepare accurate reports, records and operational updates.
• Ability to prioritize multiple tasks, meet deadlines and maintain high standards in a fast-paced service environment.

The role requires sound judgment, disciplined reporting and the ability to respond quickly to changing operational demand while maintaining service continuity, customer confidence and team accountability.

Employment Details

• Company: Transguard Group
• Location: Dubai, UAE
• Employment Type: Full Time
• Industry: Business Support, Outsourcing, Facilities Management & Aviation