Analyst – Customer Experience
Job role insights
Date posted
October 25, 2026
Hiring location
UAE
Career level
Mid Level
Quantity
1 person
Gender
Any
Description
The Analyst - Customer Experience helps the organization understand how customers interact with its services and where journeys can be improved. The role uses feedback, operational data and structured analysis to identify patterns and communicate practical recommendations to relevant teams.
Key Responsibilities
- Collect and organize customer feedback, survey responses and service-performance information.
- Analyze trends, recurring pain points and differences across channels or customer journeys.
- Prepare reports and presentations that explain findings in clear, practical language.
- Work with internal teams to validate issues and identify improvement opportunities.
- Track agreed actions and help assess whether changes improve customer outcomes.
Requirements and Qualifications
Candidates should be analytical, detail-oriented and comfortable working with data and written findings. Experience with reporting, customer research or business improvement is useful. Clear communication and responsible handling of customer information are important.
Skills and Competencies
- Data analysis and structured problem solving.
- Report writing and presentation.
- Customer journey and feedback interpretation.
- Stakeholder communication and follow-through.
Work Approach
Check data quality and explain the limits of each measure. Combine quantitative trends with context from service teams, and make recommendations specific enough for an owner to act on.
Performance Expectations
Good performance means analysis is accurate, findings are understandable and recommendations connect to real customer needs. Distinguish evidence from assumptions and follow actions through to review.
Employment Details
This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.
Role Priorities
Prioritize customer experience and journey analysis, keep the work area and records organized, and communicate clearly with colleagues. Follow approved procedures, flag unexpected issues early and confirm that assigned tasks meet the expected quality and safety requirements before handover.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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