Transport Coordinator

About Us:

Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR), subsidiaries of the Emirates Group, are industry leaders committed to world-class service and exceptional customer experiences. MMI is a global powerhouse in beverage distribution and retail, serving 30+ countries. As a trusted supplier of premium beverages, MMI offers an extensive selection of fine wines, spirits, and specialty drinks through its vast network. ELR operates over 300 outlets worldwide featuring renowned brands like Costa Coffee UAE and Pret A Manger.

The Role Purpose

To provide customer service support to external and internal customer, and to manage the day-to-day operation of Transportation Department with particular focus scheduling and managing the delivery team and the fleet.

Key Responsibilities

• Prepares daily schedule according to the details of the orders, spl instructions from WH, CS and other departments to maximize the use of the available fleet.
• Provides the customer Service/WH team with all the details regarding the dispatch of orders/delivery details such as truck, driver, time of arrival etc., once the shipment has been picked from the warehouse.
• Prepares the job file/summary and checks for all relevant documents, chargeable (various departments) services and costs before forwarding to finance.
• Coordinates shipment arrangements together with the dispatch team to ensure shipments are scheduled for pick up, loading, and departure to final destination and that they are on time. Any delays and changes have to be escalated and proactively actioned.
• Liaises with CS/ Warehouse Operations and provide regular updates on status of shipments/deliveries and follow up for the timely receipt of PODs.
• Continuously measures and controls warehouse, transport and documentation activities to ensure that timelines and service levels are met.
• Manage the delivery issues by liaising with CS and the delivery team if required.

Required Qualifications & Experience

• 2 to 5 years’ experience in FMCG Logistics or 3PL.
• Computer literate with exposure to MS Office
• Knowledge of TMS, GPS, Scheduling & Maintenance

Desirable Skills and Experience

• Good knowledge of UAE rules